Tuesday, May 14, 2002

ERP vs. Best of Breed rages on in CRM industry. Study by AMR "shows that many of the largest enterprises continue to turn to their ERP vendors for CRM applications." This article, in CRM Daily, indicates that at least for, the momentum is with the large ERP vendors. Once a client has invested in a major ERP infrastructure, it is difficult to not stay with that vendor for additional functionality, such as CRM.

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