writes about the latest attack of traditional software vendors against software-as-a-service (SaaS) vendors: raising concerns about their viability. The argument is that, basically, if a traditional software vendor goes out of business, you still have a working system. But if your SaaS provider goes out of business, you've lost the system itself.
Vinnie thinks SaaS providers should proactively address these concerns, by laying out contingency plans for the worst-case scenario. I agree--and I would take it a step further.
SaaS vendor viability concerns are real and should be top-of-mind for any potential buyer of on-demand services, especially if they are mission critical or even "important but not mission-critical" systems. Vinnie is right that SaaS vendors need to address these concerns--not just as a sales tactic, but as a real issue.
Customers, on the other hand, should augment their internal disaster recovery plans with scenarios involving SaaS outages as well as "vendor-goes-out-of-business" scenarios. Business continuity planning (BCP) and disaster recovery planning (DRP) are well-established disciplines in IT management. Organizations just need to make sure that SaaS is not excluded from the BCP and DRP, just because they are not internal systems.
you going to do if your SaaS provider goes belly-up? Related postsSaaS: plan to get out before you get in