Monday, September 20, 2010

Oracle Apps User Survey: first look at early results

Update: the final results of our survey are complete. See this post: Oracle applications customers: wedded bliss or battered wives? The full report, Go-Forward Strategies for Oracle Application Customers, is available from Computer Economics.

Over at Computer Economics, we've been running a survey for customers of Oracle Applications. We've received nearly 100 responses so far, which is enough for us to begin to see some patterns taking shape.
  1. Service and support. There is a lot of dissatisfaction among Oracle customers concerning the quality and cost of Oracle maintenance and support. For example, 48% of E-Business Suite users and 41% of PeopleSoft users express dissatisfaction.

    But what really bothers customers is the cost of support: a whopping 63% of EBS users and about half of the PeopleSoft and J.D. Edwards users say Oracle support costs too much.

  2. Stay or leave? In spite of unhappiness with Oracle's support, most Oracle Apps customers aren't going anywhere. About 75% see Oracle maintaining the same or greater share of their IT budgets three years from now.

  3. Fusion what? Oracle has its work cut out for itself in selling its product roadmap. Fusion Apps are not on the radar for most Oracle Apps customers. For example, only 25% of E-Business Suite and PeopleSoft customers are considering a migration to Fusion. This may change for the better after this Open World conference, as Fusion Apps will be getting a lot more attention. It will also help when Oracle's installed base reps are finally able to start demonstrating Fusion, after this conference.
Our survey covers several other areas as well, such as experience with Sun under Oracle, Exadata, and views toward Oracle's litigation of competitors.

Dennis Howlett videotaped me commenting on these results.

We plan to publish the full results in Q4. In the meantime, if you are an Oracle Apps customer, please take the 10-minute survey here. Qualified respondents will receive a free copy of the full final report from Computer Economics.

Related posts
Oracle Open World 2010: First Night Vibe

No comments: