Speaking at APICS Orange County: ERP Support Staffing Ratios

On a personal note, I'll be speaking at the APICS Orange County professional development meeting Wednesday night, October 15, 2008, on the subject of Optimizing ERP Support Staffing Ratios.

From the presentation abstract:

The cost of supporting an ERP system goes far beyond the vendor's maintenance fees. The largest part of ERP total cost of ownership (TCO) is the cost of internal resources, such as applications programmers, DBAs, business analysts, administrative personnel, help desk support, and other technical support staff. This presentation provides typical staffing ratios for key ERP support positions, based on number of users and other factors, such as extent of modifications. Recommendations for improving ERP staff productivity will also be provided.

If you are in the Southern California area, come on by!

More information is on the APICS Orange County website.

This is a presentation of a study we completed earlier this year at Computer Economics, with the help of many Spectator readers. If you can't make the presentation, you can purchase the study, ERP Support Staffing Ratios, on the Computer Economics website. There's also a free executive summary there.